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Better Together

If you are a customer, please go to https://www.fcbanking.com/promise/ to share your thoughts.
Our Customer Service Promise is a special part of our culture that calls us to treat each other with the same important commitment to exceptional customer service that we treat our external customers.
Receiving timely feedback about how we’re doing when we work together is the best way for us to learn and get better. That’s why we encourage you to use our Better Together survey below as a way for sharing feedback on how well we partner with each other. You can provide feedback on one team, or a few, any time you choose.
Thank you for giving feedback to help us be Better Together.
1.Please select the team/department you have worked with recently and would like to provide feedback on.(Required.)
2.Put Customers First. When you think about your most recent interaction with this team/individual, how satisfied were you with the overall service you received?(Required.)
3.Be Relentless. How did you feel about the timing and frequency of communication/updates provided by this team?(Required.)
4.Inspire Confidence. In this interaction, was the information provided accurate and sufficient enough to provide a resolution?(Required.)
5.Champion Simplicity. Was the process to complete your request simple and easy?(Required.)
6.Obsess with Yes. Overall, did you feel this team worked collaboratively with you to provide the best solutions for you and your customers?(Required.)
7.Please share anything else you would like to expand on or want us to know about your interaction with this team.
8.(Optional) Please provide YOUR name in case additional information is needed. Your name will not be provided to the LOB/BU with the feedback unless they need more information.